Health Safety Promotion for Passengers (COVID-19 Policy)



  1. Wear a medical face mask, ensure it is used and disposed of correctly. Replace the mask every 4 hours (unless instructed otherwise).

  2. Observe 1.5-metre physical distancing.

  3. Wash hands regularly for at least 20 secs with soap and water or, where not available, use

  4. alcohol-based hand sanitising solutions.

  5. Cover the mouth and nose with a tissue or flexed elbow when sneezing or coughing (respiratory

  6. etiquette).

  7. Do not touch surfaces and limit direct contact with other people.

  8. Be kind to each other – it is the only way we will get through this.

  9. Before leaving for the airport:

  10. Do not travel to the airport if you have been in any of the situations specified in the Acknowledgment of COVID-19 policy.

  11. Be aware that only travellers should enter the airport terminal at arrival and departure. (The only other people who should enter the terminal are people accompanying or picking up a passenger that requires assistance, such as persons with reduced mobility (PRM) or unaccompanied minors)

  12. Read your airline’s health safety promotion material.

  13. Make sure you have sufficient medical face masks and hand sanitiser for your entire journey.

  14.  Make sure you allow enough time for your journey to the airport, including security checks at the airport.



  1. Contact airport staff if you have any questions or if you feel uneasy (they are there to help you

  2. in this new situation).

  3. Be prepared for thermal screening (body temperature check).

  4. Observe physical barriers or signs indicating physical-distancing requirements.

  5. Check-in your bag whenever possible rather than taking it through security.

  6. Minimise your use of airport facilities.

  7. Wear a face mask and expect to be denied boarding if you do not wear one.



  1. If you have any questions or feel uneasy, ask a cabin crew member (they are there to help you in this new situation) and be nice to them.

  2. Watch the cabin safety demonstration so you know what is happening on your flight.

  3. Reduce the use of individual air supply nozzles as far as possible.



  1. Practice physical distancing, hand hygiene and cough etiquette and wear a medical face mask.

  2. Collect your bags and leave the terminal building as soon as possible.

  3. Reduce the risk of virus transmission by minimising interaction with people in the arrival terminal.