Health Safety Promotion for Passengers (COVID-19 Policy)
GENERAL INSTRUCTIONS:
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Wear a medical face mask, ensure it is used and disposed of correctly. Replace the mask every 4 hours (unless instructed otherwise).
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Observe 1.5-metre physical distancing.
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Wash hands regularly for at least 20 secs with soap and water or, where not available, use
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alcohol-based hand sanitising solutions.
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Cover the mouth and nose with a tissue or flexed elbow when sneezing or coughing (respiratory
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etiquette).
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Do not touch surfaces and limit direct contact with other people.
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Be kind to each other – it is the only way we will get through this.
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Before leaving for the airport:
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Do not travel to the airport if you have been in any of the situations specified in the Acknowledgment of COVID-19 policy.
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Be aware that only travellers should enter the airport terminal at arrival and departure. (The only other people who should enter the terminal are people accompanying or picking up a passenger that requires assistance, such as persons with reduced mobility (PRM) or unaccompanied minors)
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Read your airline’s health safety promotion material.
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Make sure you have sufficient medical face masks and hand sanitiser for your entire journey.
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Make sure you allow enough time for your journey to the airport, including security checks at the airport.
AT THE AIRPORT:
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Contact airport staff if you have any questions or if you feel uneasy (they are there to help you
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in this new situation).
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Be prepared for thermal screening (body temperature check).
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Observe physical barriers or signs indicating physical-distancing requirements.
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Check-in your bag whenever possible rather than taking it through security.
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Minimise your use of airport facilities.
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Wear a face mask and expect to be denied boarding if you do not wear one.
ON THE AIRCRAFT:
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If you have any questions or feel uneasy, ask a cabin crew member (they are there to help you in this new situation) and be nice to them.
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Watch the cabin safety demonstration so you know what is happening on your flight.
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Reduce the use of individual air supply nozzles as far as possible.
AT THE ARRIVAL AIRPORT:
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Practice physical distancing, hand hygiene and cough etiquette and wear a medical face mask.
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Collect your bags and leave the terminal building as soon as possible.
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Reduce the risk of virus transmission by minimising interaction with people in the arrival terminal.